Business and Professional Development

 They've been called Generation-Y. They've been called Echo Boomers. They may go by different names, but there's no debate about their effect on business. They are the fastest growing segment of your employee population. They've been trained to use their heads more than their hands to solve problems. And it will take a new set of leadership skills to understand their perspective on work and motivate them to succeed.  

This course will: 

• Help Millennials achieve the work/life balance they seek
• Understand how challenges and purpose act as motivators
• Balance the use of recognition, reward, and respect effectively
• Use training and technology to achieve business goals

 Professional results are based on high personal quality standards. Learn why personal quality standards are essential and establish guidelines to help develop and apply them on the job. 

This course will:  

• Solve problems effectively
• Boost morals and teamwork
• Provide quality customer service

 The new multi-generation workplace is a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers. People of all ages can work side by side and draw from a rich mixture of skills, knowledge and experience. 

This course will teach students:

 Tips, methods and best practices for interacting within a multi-generational workplace 

 Protect your Most Priceless Asset. You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person. 

This course will teach students how to:

• Get noticed for your positive attitude
• Learn to refresh your attitude
• Prevent others from stealing your positive attitude
• Explore techniques for adjusting your attitude

  Created for busy working individuals who have a career and family, home and outside commitments. Focus includes business, travel, relocation, and how to balance priorities. Case studies, tips, and checklists focus on how to incorporate quality time where you want it and when you need it.

This course will help students:

• Identify and overcome barriers to time management
• Prioritize work and leisure activities
• Improve productivity and performance
• Learn techniques to build self-esteem

   Career development starts on the first day of a new job. The first month on a job is challenging and nerve racking for anyone just hired, rehired, anticipating a new position, or preparing for a new position. Get off to a good start in a new job using practical advice on grooming, timeliness, and productivity. Learn the secrets of surviving office politics, building a professional image, and using your attitude to shape your ultimate success. 

This course will help students:

• Learn how to pace themselves
• Cultivate positive relationships
• Understand and rate their productivity
• Review their progress and set/re-evaluate their goals

    Learn techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. Develop the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to achieve the necessary results, and strengthen communication and trust through active listening. 

This course will help you: 

• Improve self-confidence in oneself and others
• Establish positive expectations that contribute to a trust-based rapport in all types of relationships
• Delegate effectively to achieve or exceed the goal
• Strengthen communication and trust through active listening

    Learn practical tools to turn goals and dreams into reality. Learn strategies to respond when the Boss says, “just take care of it.” Breakdown the goal into manageable tasks. Prioritize the tasks that need to be completed, establish a timeline, budget, staffing needs and contingency plans. Develop skills to become the dependable person that can “make it happen” in personal and professional arenas. 

This course will help you: 

• Determine strengths to navigate your future
• Develop systems to solve problems and make decisions
• Use visual imagery to plan and execute your work
• Turn dreams, goals, and objectives into opportunities and achievements

    Learn to assess one’s own knowledge of event planning, understand one’s shortcomings, how to compensate for those shortcomings and the details involved in the execution of those tasks. Create engaging themes, exciting promotion, and active participation to build a successful reputation for executing and achieving expectations. Understand the importance of timelines for events of various size, function and importance. 

This course teaches students to: 

• Create memorable and cohesive themes
• Effective hiring/recruiting of team members and assignments
• Secure sponsorship, partnership and management support for the concept
• Effective targeting and marketing to the desired audience
• Plan B – be prepared for the unexpected
• The importance of the post mortem

    If you want to improve your ability to listen effectively in your business and personal life, this course is for you. Most of us aren't good listeners. While at work, normally we listen at about 25 percent of our ability. Most of us think we're good listeners and that overconfidence may be the reason for our downfall. Even if we devote full concentration to listening, we can't listen at 100 percent capacity for long. And at 100 percent, the message must be urgent to sustain our attention.

In this course you will: 

• Discuss the benefits of listening - what's in it for you; what's in it for your organization
• Apply 4 key elements of good listening: hear, interpret, evaluate, and respond
• Identify your own listening style: promoting supportive, directive, or analytical
• Identify your own listening attitude
• Apply ten tips for tip-top listening

    The rules in business are more flexible than ever before. That means it's actually harder to know what's appropriate at any time. Fortunately the keys to conducting yourself at internal or client meetings, at home or overseas, are still understanding, kindness and courtesy. Make sure you know how to represent yourself and your company in any situation. This course includes timeless advice about practices and behavior plus new information relative to the growing trend of informality in the workplace.  

In this course you will: 

• Discuss business etiquette and its roll
• Learn ways to be your best in job interviews
• Discuss business meeting and meal meeting protocol
• Learn more about electronic etiquette
• Highlight diversity and multicultural etiquette

Consider how difficult it is to resolve a frustrating conflict caused by misunderstanding, poor timing, or inattentiveness. Because we rely so much on technology and "virtual" everything, we may risk short-cutting or even ignoring our personal interactions. 

We sometimes find ourselves in a timeless, placeless, faceless and very confusing environment, wasting time and losing the creativity that emerges from synergistic interactions with diverse people. 

This course will help anyone learn how to succeed in interpersonal relationships, including front-line employees, supervisors, and business owners. The class provides guidelines on how to manage emotions, communicate intelligently, and raise your level of emotional intelligence in a constructive manner.

 This course will help you:   

• Understand the benefits and challenges of applying emotional intelligence
• Obtain tools for assessing individual and organizational strengths and opportunities for improvement
• Learn the core skills needed for emotional intelligence
• Understand model strategies and examples for using emotional intelligence in business and social settings, with family and friends